Privacy Policy – Little Rock Plastic Surgery

Effective Date: 09/01/2010
Last Updated: January 1, 2026

 

Introduction

Little Rock Plastic Surgery (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

 

Information We Collect

Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address

• Date of birth and age

• Medical history and health information relevant to your care

• Insurance information

• Payment and billing information

• Photos and medical records related to your treatment

• Communication preferences

Website Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on our site

• Referring website information

• Device information and operating system

• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Provide medical and surgical services

• Schedule appointments and consultations

• Process payments and insurance claims

• Communicate with you about your care

• Send appointment reminders and follow-up care instructions

• Improve our services and website functionality

• Comply with legal and regulatory requirements

• Send marketing communications (with your consent)

How We Share Your Information

We may share your information with:

• Healthcare providers involved in your care

• Insurance companies for payment processing

• Third-party service providers who assist our operations

• Legal authorities when required by law

• Business associates under signed agreements

We do not sell your personal information to third parties.

Medical Information Protection

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical information is protected under HIPAA regulations, and we maintain separate notices of privacy practices for your medical records.

Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission and storage

• Secure servers and firewalls

• Access controls and employee training

• Regular security assessments

• HIPAA-compliant practices for medical information

Your Rights

You have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request deletion of your information (subject to legal requirements)

• Opt out of marketing communications

• Request a copy of this privacy policy

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences

• Analyze website traffic and usage

• Provide personalized content

• Enable social media features

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Marketing Communications

With your consent, we may send you:

• Information about our services

• Special offers and promotions

• Educational content about procedures

• Practice updates and news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website

• Updating the “Last Updated” date

• Sending email notifications for significant changes

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Little Rock Plastic Surgery
2200 N. Rodney Parham Rd., Ste 200, Little Rock, AR 72212
Phone: 501 219-8000
Email: info@littlerockplasticsurgery.com

Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• Health Insurance Portability and Accountability Act (HIPAA)

• Arkansas state privacy laws

• Federal Trade Commission (FTC) guidelines

 

Non-Refundable Appointment Policy with Dr. Michael Spann

Appointment Fee-To ensure efficient scheduling and availability of care for all Michael Spann MD patients, the clinic maintains a non-refundable/non-transferable appointment policy. A $75 fee is collected at the time any cosmetic appointment is scheduled. regardless of attendance, cancellation, or rescheduling.

 

Cancellations & No-Shows-Cancellations, reschedules, or failure to attend an appointment (no-show) will notqualify for a refund. Missed appointments prevent other patients from receiving care and result in lost clinical time.

 

Late Arrivals-Patients arriving late may have their appointment shortened or forfeited at Dr. Spann’s discretion. Late arrivals that cannot be accommodated will be treated as a no-show and remain non-refundable.

 

Rescheduling (If Applicable)-If rescheduling an appointment with Dr. Spann is permitted, it must be requested at least 5 business days in advance. Rescheduling does not guarantee fee transfer unless explicitly approved by the practice.

 

Provider Cancellations-If the appointment is canceled by the Dr. Spann or the clinic, patients will be offered either: a full refund, or the option to reschedule at no additional cost.

 

Acknowledgment- By booking a cosmetic appointment with Dr. Spann, you acknowledge and agree to this non-refundable appointment policy.

 

Surgery Reservation Cancellation Policy

Reservation Fee Terms- To secure your cosmetic surgical date, a $500 reservation fee is required at the time of scheduling. The reservation fee is non-refundable/non-transferable. The fee cannot be transferred to another surgical date or procedure, it may not be applied to another patient or product, if the surgery is canceled or rescheduled.

 

Medical Clearance & Patient Responsibility- Patients are responsible for submitting all required preoperative evaluations, medical clearances, and laboratory testing 1 month before their surgical date. Failure to obtain medical clearance, evaluations, and labs does not exempt the patient from the reservation cancellation policy.

 

Cancellation or Rescheduling- If the patient cancels or reschedules the surgery for any reason, the reservation fee will be forfeited. A new reservation fee will be required to schedule a new surgery date.

Acknowledgment- By scheduling cosmetic surgery and paying the reservation fee, the patient acknowledges and agrees to the terms of this policy.